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FAQs

HOW TO BUY TRUTHIS: PRODUCTS ?

You can purchased on our official website at original price, but generally we will provide a large discount to our sales agents and wholesalers. If you want to try our products at a preferential price, you can buy it from our authorized agents.


What are the benefits of becoming our agent?

Please check《BE OUR DISTRIBUTOR 》


How to join as a DISTRIBUTOR?

You can reach us via the following contact details:

 Email: sales@truthis.co
Phone: +852 4634 0546
Wechat:



Orders & purchases


WHEN WILL I RECEIVE MY ORDER?

 Click here for shipping details. If you need to check the shipping status of your order, please log in to "My Account" for further actions.

WHERE IS MY ORDER?

You can access your order status by signing in and viewing in your account.

WHY IS MY CREDIT CARD REFUSED?

Your credit card may be refused for any of the following reasons:
-The card may have expired. Please check if your card is still valid.
-You may have reached your credit limit. Please contact your bank.
-The information you entered might be incorrect. Please check that all the required fields were filled in correctly.


How do I change my address?

 To change or cancel a submitted order, please contact us at info@truthisofficial.com. We will try our best to cooperate with your request. If your order is already being processed, we are sorry that we cannot change or cancel your order.
We always ship by SF. If you need to pick it up at SF store, please choose the delivery store in the shipping method.


WHY I COULDN'T RECEIVE ANY EMAIL CONFIRMATION?

After confirming the successful payment, you will receive an order confirmation email automatically. You can also login to ''My Account'' to check the status of your order. If you do not receive it, please also check for spam folder or verify that you have filled in the correct email address.



CAN'T FIND THE ANSWER YOU ARE LOOKING FOR?

Please email info@truthis.co to contact our Customer Service directly.